Terms and Conditions

The operator of the transport platform www.pragueairportaxi.com is:

These terms and conditions govern the relationship between the operator and the customer when ordering and providing transport services.

• Operator – transfer-prague-car s.r.o., operator of the transport platform www.pragueairportaxi.com
• Customer – a natural or legal person ordering a transport service
• Driver – a contracted partner of the operator providing physical transport
• Booking – a binding reservation created via the booking form
• Fixed price – the price communicated to the customer upon completing booking, which does not change (unless otherwise stated)

The transport contract is concluded when the customer completes the booking via the reservation form and receives a confirmation email to the address provided.

The customer must provide correct and complete information — pickup location, destination, date and time, number of passengers and luggage. The operator is not liable for damages caused by incorrectly entered data.

Booking can be made:

• Online via the booking form at pragueairportaxi.com
• By phone at +420 606 079 179
• By email at info@pragueairportaxi.com

Prices are shown in EUR including VAT. The displayed price is fixed and includes all charges related to the transfer (motorway tolls, fuel, terminal parking).

The price does not include: optional extras (skis, bikes, child seats) unless they were part of the booking.

Available payment methods:

• Card payment online in advance (Visa, Mastercard, Apple Pay, Google Pay)
• Cash payment to driver on boarding
• Bank transfer (corporate clients only, invoice basis)

Online payments are processed via the Stripe payment gateway. The operator does not store card numbers.

For transfers connected to a flight, the operator automatically tracks the current flight status. In case of arrival or departure delay, the pickup time will be automatically adjusted.

For delays caused by the airline, weather conditions or force majeure, the operator charges no additional fee.

The customer must provide the correct flight number if flight delay is to be taken into account for pickup time.

Cancellation must be submitted by email to info@pragueairportaxi.com or by phone. The time of receipt of the cancellation request is decisive.

• Be ready at the agreed pickup location at the specified time
• Have a working phone number available on the day of transport
• Inform the operator of any special requirements (child seat, wheelchair, oversized luggage) in advance
• Not exceed vehicle capacity (number of passengers and luggage)
• Behave respectfully towards the driver and vehicle — smoking, alcohol and food consumption in the vehicle is prohibited (water excluded)

The operator is liable for damages caused to the customer in direct connection with the transport service provided, in particular for:

• Failure to provide vehicle at agreed time (without objective reasons)
• Damage to luggage in the vehicle demonstrably caused by the driver

The operator is not liable for:

• Delays caused by traffic accidents, road closures or force majeure
• Damages caused by incorrectly entered data by the customer
• Missed flight or connection where the customer failed to be ready on time
• Valuables left in the vehicle

The customer has the right to file a complaint within 30 days of the ride. Complaints can be submitted:

• By email: info@pragueairportaxi.com
• By phone: +420 606 079 179

The operator undertakes to resolve the complaint within 14 business days of receipt.

A customer who is a consumer has the right to out-of-court resolution of consumer disputes through the Czech Trade Inspection Authority (www.coi.cz).

The operator processes customer personal data in accordance with GDPR and Act No. 110/2019 Coll. Detailed information is available in the Privacy Policy.

These terms and conditions are valid and effective from 1. 6. 2025. The Operator reserves the right to unilaterally amend these terms. Customers will be notified of changes by email or by publishing a new version on the website.

These terms and conditions and all legal relationships arising from them are governed by Czech law, in particular Act No. 89/2012 Coll. (Civil Code).

In case of a dispute, the courts of Czech Republic have jurisdiction.